Instant Messaging Software

Information Security and Governance Guidance

The Guidance on Instant Messaging contains generic information on the best use of Instant Messaging Applications.

At this time, as we face Covid-19, communication methods are key to help our essential services communicate and function. With this in mind, some of the practices that will be followed during this time are not the practices that would normally be followed.

Please see the Covid- 19 ISM Information Governance guidance for further information.

It is expected that communication methods will revert to pre-Covid-19 authorised applications at the applicable time in order that best practice Information Security and Information Governance requirements are followed and met.

Best practice is to use the tools and applications provided by your Board. However, it is recognised that, in emergency, other methods of communication may be required and the Guidance addresses those methods. It is strongly encouraged that Microsoft Office Teams be used as widely as possible at this time.

Each Board will have its own policies in relation to Information Security. While the Guidance attached seeks to provide generic advice, reference should always be made to local arrangements.

If you have any queries please contact your local information governance and security team.

Posted in COVID-19, News, Publications.